Description

Why WWT

At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does for our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits, and by delivering cutting-edge technology solutions for our clients.

Founded in 1990, WWT is a global technology solutions provider leading the AI and Digital Revolution. WWT combines the power of strategy, execution, and partnership to accelerate digital transformational outcomes for organizations around the globe. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.

With over 14,000 employees across WWT and Softchoice and more than 60 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 14 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and creating a great place to work for all.

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

What is the Solutions Consulting & Engineering Team and why join?

Solutions Consulting & Engineering is an organization that is customer-focused and solutions-led. We deliver end-to-end and emerging solutions to drive customer satisfaction and increase profitability and growth. Our world-class management consulting, delivery excellence, and engineering brilliance enable our success. We embody the OneWWT mindset by bringing the right talent at the right time from anywhere within WWT to solve our customer's problems. Our goal is to bring together business acumen with full-stack technical know-how to develop innovative solutions for our clients' most complex challenges.

What will you be doing?

The VP of Delivery Services owns the end-to-end delivery of a broad, complex portfolio spanning Network, Security, Microsoft Solutions, Artificial Intelligence, GPU Implementation, Managed Services, Unified Communications, Wireless, SD-WAN, Cabling, and Break/Fix services. This is a high-impact executive role that demands equal parts technical credibility, operational excellence, and executive presence.

• Own the full P&L for the Delivery Services organization, driving revenue realization, margin improvement, and sustainable growth
• Define and execute a multi-year delivery strategy aligned to WWT's growth objectives and market opportunities
• Achieve and sustain zero-defect delivery standards across all service lines through rigorous quality frameworks and continuous improvement
• Maximize engineer and consultant utilization, balancing workforce efficiency with delivery quality and employee wellbeing
• Establish and track KPIs across utilization, realization, customer satisfaction (CSAT), and quality metrics; act decisively on trends
• Build scalable delivery models, frameworks, and processes that support rapid expansion without sacrificing quality or consistency
• Drive the integration of AI-powered tooling, automation, and intelligent workflows to increase delivery velocity and reduce operational friction
• Partner with Sales, Solution Architecture, and Product leadership to ensure delivery capabilities match commitments made to clients
• Lead organizational design, workforce planning, and succession planning to ensure bench strength at every level of the delivery org
• Champion a culture of high engagement, psychological safety, and continuous learning
• Attract, develop, and retain top technical and delivery talent; build clear career pathways across all service disciplines
• Serve as an executive sponsor for strategic accounts, representing WWT at the C-suite level
• Build trusted, long-term relationships with client executives; resolve escalations, communicate proactively, and expand WWT's footprint
• Present delivery performance, strategic initiatives, and investment proposals to WWT senior leadership and the Board
• Champion a culture of retrospective learning, turning every project completion into an opportunity to improve the next engagement

What do you bring?

• 15+ years of progressive leadership in technology services delivery, with at least 7 years in a senior or executive role
• Demonstrated P&L ownership in a services organization with $100M+ in annual revenue
• Proven track record delivering complex, multi-discipline engagements across two or more of: Network, Security, Microsoft, AI/ML, Managed Services, UC, Wireless, SD-WAN, Cabling, or Break/Fix
• Experience building and scaling delivery organizations from 100 to 1,000+ technical practitioners
• Track record of measurable improvement in utilization, realization, and quality in a professional or managed services context
• Deep fluency in at least four of WWT's core service domains
• Working knowledge of AI and automation technologies in delivery operations (AIOps, intelligent scheduling, predictive staffing)
• Familiarity with Agile, ITIL, PMI/PMP, and DevOps delivery methodologies
• Exceptional executive presence; able to command a room, inspire a team, and build trust with Fortune 500 client executives
• Financial acumen with demonstrated ability to manage P&L, model revenue scenarios, and make data-driven investment decisions
• Outstanding written and verbal communication skills; able to distill complex operational data into compelling executive narratives

Preferred:

• Experience at a top-tier technology solutions provider, systems integrator, or managed services company
• Active certifications in relevant domains (CCIE, CISSP, Azure Expert MSP, PMP, ITIL v4 Managing Professional)
• Familiarity with WWT's partner ecosystem: Cisco, Microsoft, Palo Alto Networks, NVIDIA, HPE/Aruba, and others
• MBA or equivalent graduate-level business education

Organizational Relationships

This position reports to the EVP, Technical Delivery & Engineering.

Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base pay range for this position is $250,000.00 to $500,000.00 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base pay.

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

• Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
• Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year), Parental Leave, Military Leave, Bereavement
• Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All!

If you have any questions or concerns about this posting, please email [email protected].

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