Description

Under general supervision of the Manager or Supervisor, the Unattended Retail Associate ensures the efficient and continuous operation of the Dartmouth Dining vending program. Working as part of a team, stocks, maintains, cleans, and services Smart Coolers and associated café equipment. In addition, assists with the handling, storage, and transportation of food and products, ensuring that appropriate food safety standards are consistently maintained.

Description

Required Qualifications - Education and Yrs Exp

High School or equivalency

Required Qualifications - Skills, Knowledge and Abilities

• Two years of general food service experience.
• Must be able to qualify as a Dartmouth Approved Driver.
• Demonstrated ability to work in a fast-paced operation and to make decisions under pressure.
• Good interpersonal and communication skills to deal effectively with students, faculty and staff
• Strong organizational skills and ability to shift attention to changing details
• Knowledge of sanitation regulations and policies and the ability to obtain a sanitation certification (ServSafe).
• Knowledge of computer operations and familiarity and comfort with remote/mobile data terminals.
• Must promote a positive work environment and be committed to achieving excellence in a team setting.
• Ability to work nights and weekends as needed or directed.
• Ability to effectively and efficiently work in a self-directed manner with minimal direct supervision while meeting daily and weekly goals.
• Ability to safely lift, carry and move short distances and up/down stairs 50lbs regularly.

Preferred Qualifications

• Prior retail food service experience, particularly with vending operations.
• Prior experience with kiosk or smart cooler operations.

Department Contact for Recruitment Inquiries

Ann Crookenden

Department Contact Phone Number

646-3323

Department Contact for Cover Letter and Title

Josh McGary, Unattended Retail Unit Manager

Department Contact's Phone Number

Equal Opportunity Employer

Dartmouth College is an equal opportunity employer under federal law. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications are welcome from all.

Background Check

Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, conduct review, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Is driving a vehicle (e.g. Dartmouth vehicle or off road vehicle, rental car, personal car) an essential function of this job?

Yes

Special Instructions to Applicants

UNION POSITIONS ARE AVAILABLE TO SEIU UNION MEMBERS ONLY DURING THE FIRST WEEK OF POSTING . AFTER ONE WEEK OF POSTING , IF THE POSITION HAS NOT BEEN FILLED INTERNALLY , IT IS OPEN TO THE GENERAL PUBLIC AND OTHER MEMBERS OF THE DARTMOUTH COMMUNITY . OPEN TO UNION MEMBERS ONLY FROM (7/6/2026) THROUGH (7/13/2026)
Dartmouth College has a Tobacco-Free Policy. Smoking and the use of tobacco-based products (including smokeless tobacco) are prohibited in all facilities, grounds, vehicles or other areas owned, operated or occupied by Dartmouth College with no exceptions. For details, please see our policy. https://policies.dartmouth.edu/policy/tobacco-free-policy

Additional Instructions

Schedule: Monday-Friday, 6:30am-3:00pm; Saturday & Sunday off

Key Accountabilities

Description

Stocking & Inventory Management

• Replenish Smart Coolers with fresh products according to planograms and inventory levels
• Rotate stock to ensure First-In-First-Out ( FIFO ) freshness and remove expired or damaged items
• Ensure product presentation is neat, organized, and visually appealing to customers
• Monitor product levels and report low inventory or stock-outs to the supervisor
• Conduct basic inventory audits and records restocking data using mobile reporting tools
• Assist Manager or Supervisor in monthly and annual product inventories as needed
• Put away product orders by unloading deliveries, checking for accuracy, and organizing stock in storage areas or vehicle
• Receive and verify inventory shipments, confirming product counts and inspecting for damage or defects

Percentage Of Time

60

Description

Cleaning & Sanitization

• Wipe down exterior and interior surfaces of Smart Coolers using approved cleaning products
• Remove debris, spills, and expired items to maintain a clean and food safe environment
• Clean cooler vents, shelves, and doors regularly to ensure optimal operation
• Maintain cleanliness of the surrounding area, condiment station and provided microwaves and food service equipment
• Follow health safety standards for food-safe cleaning procedures

Percentage Of Time

10

Description

Servicing & Basic Maintenance

• Perform basic troubleshooting of Smart Coolers (screen resets, jammed door, network connectivity); report complex issues to Manager or Supervisor. Inspect cooler functionality (temperature, lighting, display screens); report issues to Manager or Supervisor.
• Replace minor parts (shelf pins, labels, signage) as needed
• Report technical and maintenance issues that require escalation to the responsible supervisor or manager
• Document service issues as needed for tracking and follow-up
• Update planograms and stock pars using mobile tools

Percentage Of Time

10

Description

Route & Delivery Duties

• Visit all units daily or weekly as needed, prioritizing locations based on restocking needs
• Drive between locations using company vehicles to deliver products, restock storerooms, move equipment, transport other associates

Percentage Of Time

10

Description

Customer Experience

• Interact regularly with students, faculty and staff in various settings across campus including academic spaces, dormitories and services spaces
• Ensure coolers are accessible, well-lit, and presented professionally for a positive customer experience
• Respond courteously to customer inquiries or feedback when encountered

Percentage Of Time

5

Description

Culture and Employee Belonging

We are actively striving to make Campus Services a desired place to work in the Upper Valley, a place where people feel welcomed, where they can be their authentic selves, be heard, and feel accepted. We want this culture to be felt by those who receive our services. The way we treat one another should be the same way we treat our customers.

• Demonstrates a commitment to inclusion, and cultural awareness through actions, interactions, and communications with others.
• Participates in division wide CEB initiatives and training, including promotion of the 7 Principles (Empathy, Fairness, Dependability, Inclusivity, Consideration, Vulnerability and Respect)
• Collaborates, when appropriate, on other CEB -related initiatives within the division and College

Percentage Of Time

5

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Demonstrates professionalism and collegiality through actions, interactions, and communications with others appropriate to an environment that is welcoming to all.

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Performs other duties as assigned.