Description

Why WWT

At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.

Founded in 1990, WWT is a global technology solutions provider leading the AI and Digital Revolution. WWT combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for organizations around the globe. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.

With over 12,000 employees across WWT and Softchoice and more than 60 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 14 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and creating a great place to work for all.

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

What is the Solutions Consulting & Engineering Team and why join?

Solutions Consulting & Engineering is an organization that is customer-focused and solutions-led. We deliver end-to-end and emerging solutions to drive customer satisfaction and increase profitability and growth. Our world-class management consulting, delivery excellence, and engineering brilliance enable our success. We embody the OneWWT mindset by bringing the right talent at the right time from anywhere within WWT to solve our customer's problems. Our goal is to bring together business acumen with full-stack technical know-how to develop innovative solutions for our clients' most complex challenges.

Overview

The Senior Technical Delivery Manager is a leader responsible for orchestrating end-to-end delivery across WWT's full portfolio of services. This role ensures operational excellence, drives measurable business outcomes, and serves as the executive point of accountability for delivery quality, financial performance, customer satisfaction, and growth enablement within our largest and most strategic accounts. The ideal candidate brings deep consulting rigor, technical fluency, and strong executive presence to the role.

This position requires an active U.S. Top Secret (TS) security clearance.

The Senior Technical Delivery Manager (Federal) is responsible for orchestrating end-to-end delivery of complex technology programs and services for WWT's U.S. Federal Government customers. This individual serves as the primary delivery leader and trusted advisor for strategic Federal and Department of Defense (DoD) accounts, ensuring operational excellence, drives measurable business outcomes, and serves as the executive point of accountability for delivery quality, financial performance, customer satisfaction, and growth enablement within our largest and most strategic accounts.

The ideal candidate combines strong program delivery expertise, executive-level customer engagement, experience operating within Federal contracting environments, and the ability to collaborate with sales and engineering teams to expand customer relationships and drive mission-focused outcomes.

Key Responsibilities

Client Leadership & Relationship Management

• Serve as the primary delivery leader and trusted advisor for WWT's strategic Federal and DoD customers.
• Build and maintain trusted and long-term relationships with government stakeholders, client executives, and partner organizations.
• Lead internal and external executive governance, steering committees, quarterly business reviews (QBRs), and strategic planning sessions.
• Align WWT capabilities and services with customer mission priorities and business objectives.
• Anticipate client needs, identify risks, and proactively develop mitigation strategies to ensure successful outcomes.
• Inspire teams across WWT's sales, project management, and delivery teams to ensure a cohesive a OneWWT approach leading to high-level business outcomes and customer delight.

Program & Delivery Oversight

• Provide end to end oversight of complex, multi-tower programs spanning:
  • Infrastructure modernization (networking, compute, storage, data center)
  • Multi-cloud architecture, migration, and operations (AWS, Azure, GCP)
  • Security architecture, zero trust, SOC modernization, and threat operations
  • Application development, modernization, and DevOps
  • Digital workspace, collaboration, and end user experience
  • Automation, AIOps, observability, and platform engineering
• Integrate delivery across WWT's ATC labs, integration centers, consulting teams, and OEM/ISV partners to ensure seamless execution.
• Establish and maintain program governance, KPIs, dashboards, and quality standards consistent with delivery expectations.
• Drive risk management, issue resolution, and cross functional alignment across engineering, consulting, supply chain, and partner teams.
• Ensure delivery quality, customer satisfaction, and adherence to contractual obligations.
• Leverage WWT's ATC, Integration Centers, consulting teams, and technology partners to accelerate solution delivery and customer outcomes.

Presales & Growth Enablement

• Partner with Account Managers, Client Directors, and Consulting leadership to shape opportunities across Federal portfolios.
• Translate customer challenges into executable solution approaches and delivery roadmaps.
• Support pre-sales activities including workshops, briefings, executive presentations, and solutioning sessions.
• Develop Statements of Work (SOWs), estimates, delivery models, and risk assessments.
• Serve as the delivery voice during deal shaping , ensuring commitments made during presales can be delivered with excellence and profitability
• Contribute to account planning, pipeline development, and expansion opportunities.

Financial & Commercial Management

• Own revenue, margin, forecasting, backlog, and cost management for assigned accounts.
• Ensure delivery aligns to contractual commitments and profitability goals.
• Manage commercial constructs including SOWs, MSAs, change orders, and consumption-based service models.
• Partner with sales leadership to identify and pursue growth opportunities across consulting, integration, and technology services.

People Leadership

• Lead, mentor, and develop high-performing delivery teams across engineering, consulting, PMO, and operational functions.
• Promote accountability, collaboration, innovation, and continuous improvement.
• Model WWT's core values and c ommitment to diversity, equity, and inclusion.

Operational Excellence & Innovation

• Champion delivery best practices across WWT's consulting, engineering, and integration capabilities.
• Leverage WWT's Advanced Technology Center (ATC) to accelerate solution validation, prototyping, and customer innovation.
• Promote automation and modern delivery models to improve efficiency and outcomes.
• Drive standardization and scalability across engagements while tailoring approaches to client context.
• Ensure compliance with WWT's risk, quality, and security standards.

Qualifications

Required

• Active Top Secret (TS) security clearance; SCI eligibility preferred.
• 15+ years leading complex Federal IT programs, including at least 5 years in senior delivery leadership roles.
• Executive presence with experience influencing General Officers, SES leaders, CIOs, and senior government stakeholders.
• Proven success delivering complex infrastructure, cloud, cybersecurity, or application modernization initiatives in DoD environments.
• Deep understanding of Agile, hybrid, and waterfall delivery methodologies.
• Deep understanding of key DoW operational cybersecurity relationships (U.S. Cyber Command, Defense Information Systems Agency (DISA), Army Cyber Command, Fleet Cyber Command, Air Forces Cyber, Marine Corps Forces Cyberspace Command, and Coast Guard Cyber Command).
• Fundamental understanding of key DoW operational cybersecurity processes (Risk Management Framework (RMF), Authority to Operate (ATO) process, and Security Technical Implementation Guide (STIG) implementation).
• Fundamental understanding of key DoW mission enablers (Joint Warfighting Cloud Capability (JWCC), DoDNet modernization, zero trust implementation, Enterprise Identity, Credential and Access Management (ICAM), Command and Control (C2), Mission Partner Environment (MPE)).
• Fundamental understanding of DoW's acquisition processes and procedures (Federal Acquisition Regulation (FAR), Defense Federal Acquisition Regulation Supplement (DFARS), Indefinite Delivery, Indefinite Quantity (IDIQ), Blanket Purchase Agreement (BPA).
• Demonstrated financial acumen including P&L ownership, forecasting, commercial management, and DoW financial planning processes, procedures and timelines.
• Experience leading large, matrixed teams across consulting, engineering, and operations, or similar complex DoW environment.

Preferred

• Experience supporting DISA, Air Force, Space Force, Army, or other major DoD organizations.
• Big 4 or top-tier consulting experience.
• Familiarity with Cisco, Dell, NetApp, VMware, AWS, Microsoft, Google, Palo Alto, and F5 technologies.
• MBA, MS, PMP, SAFe, ITIL, cloud certifications, or equivalent advanced credentials.

Success Profile

A successful Technical Delivery Manager at WWT demonstrates:

• Strategic thinking with the ability to translate vision into execution.
• Ability to lead and inspire matrixed teams.
• Strong fluency across WWT's business lines.
• Calm, confident leadership under pressure.
• Exceptional communication and stakeholder management skills.
• A bias for action, accountability, and measurable outcomes.
• A commitment to quality, integrity, and continuous improvement.

Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base pay range for this position is $200,000 - $230,000 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that are not included in the base pay.

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

• Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
• Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year), Parental Leave, Military Leave, Bereavement
• Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All!

If you have any questions or concerns about this posting, please email [email protected].

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