Description

Provides specialized professional support services to administrators and/or project managers in the administration of research and/or administrative projects. Assists in the administration and coordination of a variety of research and/or administrative projects including planning, budgeting, organizing, research and delivery of services. Coordinates and supervises work assignments of other administrative personnel as assigned. Collaborates with project stakeholders from across various departments to achieve project goals.

Departmental Specific Summary

The Program Specialist - Volunteer Services is responsible for the coordination of volunteer services across Keck Medical Center of USC. The Project Specialist assists in the administration and coordination of a variety of project management functions including planning, budgeting, organizing, research and delivery of services. Additional responsibilities include supporting the departmental leadership in data entry, data analysis, document/report generation and meeting preparation. The position will also maintain projects in facilitating contracts, invoices, and agreements.

Essential Duties

• Planning and Organization - Recruits, interviews, selects, trains and supervises Keck Medical Center volunteer staff. Included is the coordination of school volunteer programs with instructors and USC staff. Maintains appropriate volunteer personnel records: health records, reports of time and services provided.
• Communication - Serves as a liaison to staff to determine departmental needs for volunteer assistance. Develops new assignments and criteria for the assignment of volunteers.
• Empowerment -Provides processes and procedures to ensure the integrity of the program including ongoing education and monthly reporting. Develops a volunteer recognition report and recognition events.
• Education - Manages the projects and programs through preparation, tools, materials and presentations related to orientation, training and continuing education of volunteers.
• Investigation and Management - Provides written guidelines, policies and procedures for the conduct of the Volunteer department and programs. Coordinates activities and develops relationships with internal and external contacts to ensure compliance with the programs.
• Quality and Outcomes - Maintains appropriate volunteer personnel records: health records, reports of time and services provided. Presents and maintains metrics monthly and annually. Ongoing implementation of projects to enhance the volunteer experience. Monitors operations budgets and implements policies and procedures as needed.
• Miscellaneous -- Proficient in Microsoft Excel, PowerPoint, and Word.
• Performs other duties as assigned.

Qualifications

• Req High School or equivalent
• Pref Bachelor's degree Bachelor's or Master's Degree in a related field preferred.
• Req 2 years Experience in a healthcare position/setting
• Req Demonstrates excellent verbal and written communication skills.
• Req Strong organization skills.
• Req Computer literacy in word processing, spreadsheets, and PowerPoint.

• Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)

Keck Hospital of USC, a 343-bed acute care hospital, provides exceptional and innovative care for complex medical and surgical conditions across a wide range of specialties. The hospital's world-renowned physicians deliver compassionate, customized, patient-centered care and treat the most acutely ill patients with highly innovative techniques and treatment plans. As a leading academic medical center, hundreds of clinical trials are currently taking place at Keck Hospital and its affiliated research institutions, giving patients access to novel and promising therapies that are generally not available elsewhere. Every day at Keck Hospital, physicians, nurses and staff go beyond the science of exceptional medicine to bring patients breakthroughs in the art of caring. Join this world-class team providing highly specialized care, up-to-the-minute research, and innovative clinical trials.

The hourly rate range for this position is $26.00 - $41.28 . When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying.

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at [email protected]. Inquiries will be treated as confidential to the extent permitted by law.

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