Description

ServiceNow HAM/SAM Developer - JD
The ideal candidate will lead and deliver OOB implementations for HAM and SAM, ensuring robust asset lifecycle processes, data quality, integrations with enterprise systems/tools, and compliance-ready reporting. This role requires strong hands-on configuration skills, data migration experience, and the ability to build/maintain integrations and automation using ServiceNow best practices
Technology :
ServiceNow - Hardware Asset Management, Software Asset Management

Experience level:

• 5+ years' experience and proven specialization in ServiceNow ITAM implementation
• 3+ HAM/SAM implementations as Developer

Preferred Certifications:

• ServiceNow SAM Pro Certification
• ServiceNow HAM Pro Certification

Job Description

HAM (Hardware Asset Management)

• Implement and configure ServiceNow HAM OOB processes end-to-end, including: Procurement intake / ordering alignment, Stockroom setup and inventory operations, Asset allocation / deployment / assignment, Maintenance / refresh, Retirement / disposal
• Configure and manage Stockrooms, Transfer Orders, inventory movement, asset check-in/check-out, and related inventory controls.
• Set up and govern Hardware Models, Model Categories, Manufacturers, and standardization rules.
• Ensure hardware asset records align appropriately with CMDB CIs where applicable (data quality, duplication controls, lifecycle alignment).
• Support operational readiness through runbooks, documentation, and stakeholder training for asset teams.

SAM (Software Asset Management) - OOB Implementation

• Implement and configure ServiceNow SAM OOB capabilities including software model/catalog setup, normalization concepts, entitlement tracking, and license/compliance reporting as applicable.
• Build and govern the software catalog and maintain data quality for software models and discovery/inventory sources.
• Support implementation for Tier-1 publishers such as Microsoft, Oracle, SAP, Adobe, IBM, including required configuration and compliance inputs.

• Experience in integrating ServiceNow with other SAM tools, end point management tools, mobile device management tools, procurement management tools and other third party applications
• Ability to write JavaScript code that is easy to read, follows standards with extensibility and also to write AngularJS widgets for the Service Portal
• Hands on experience in building integrations using REST / SOAP API, OKTA / SSO
• Good understanding of other integration technologies is plus (e.g. MFT/ SFTP, batch processing)
• Hands on experience in building transform maps and data migration
• Hands on experience in scripting languages (Java, Angular etc.)
• Good understanding of CMDB, Discovery, Asset management is required
• Client side and server side java scripting.
• Unit and regression test implemented solutions as required. Support User Acceptance Tests and implement code into Production.

Areas of expertise

• Ability & Experience to define at an architectural ( in consultation with Senior Dev & Architects ) and design level of detail, technical solutions aligned with business problems.
• Experience designing and implementing client facing solutions.
• Experience implementing and integrating enterprise software applications.
• Analyze and Evaluate alternative solutions and recommends cost effective and efficient solutions
• Propose data model, design changes to processes and products, exerts significant latitude in determining objectives of an assignment.
• Design and develop ServiceNow data model to support process integrations
• Support and coordinate scheduling and execution of releases, product upgrades, new technology deployments
• Participate in and support ServiceNow version upgrades. Install, test and take new applications live in ServiceNow
• Business analysis and requirements gathering abilities
• Ability to learn technology quickly through instruction and self-training

Soft skills

• Excellent Analytical and troubleshooting skill.
• Excellent in Verbal, written communication.
• Creative thinking in implementing Service improvements (automation, incident reduction, etc.).
• Willingness and flexibility to learn new technologies, scale up quickly and adapt to different roles as the situation demands.
• Practical experience with agile methodologies/tools
• Cross functional Knowledge on matters that require coordination across organization and collaborates well with other groups, voluntarily shares information.