Description

SAP Basis / NetWeaver Administrator (HANA Focus)

Role Summary
We are seeking an experienced SAP Basis / NetWeaver Administrator with strong SAP HANA database expertise to support and optimize a global SAP landscape. This role is responsible for ensuring system availability, performance, stability, and continuous improvement across enterprise SAP environments.
The successful candidate will support business-critical SAP systems in a 24x7 global environment, working closely with infrastructure, database, and project teams.
Support Hours: Eastern Time Zone
On-call, weekend, and maintenance window support required

Key Responsibilities
SAP Basis Administration

• Administer and support SAP systems (ABAP & Java stacks).
• Perform installations, upgrades, patching, and system maintenance.
• Manage SAP GUI deployments, background jobs, printers, and system monitoring.
• Troubleshoot performance issues using HANA Studio, HANA Cockpit, and DBA Cockpit.
• Support SAP integrations and interface monitoring.

Incident & Change Management

• Provide L2/L3 production support and major incident management.
• Perform root cause analysis (RCA) and drive issue resolution.
• Ensure SLA compliance and adherence to change management processes.
• Communicate status updates to stakeholders and management.

Performance & Continuous Improvement

• Monitor system health, performance, and capacity utilization.
• Support capacity planning and performance optimization initiatives.
• Drive automation, process improvements, and operational efficiencies.

Disaster Recovery & High Availability

• Support SAP HANA, SQL Server, MaxDB, and Content Server DR environments.
• Participate in failover testing, DR drills, and HA validation activities.

Collaboration

• Work closely with Project Managers, infrastructure teams, and global SAP support teams.
• Support governance processes including SAP Solution Manager and ChaRM.
• Contribute to knowledge sharing and best-practice adoption.

SAP HANA Database Expertise (Mandatory)

• SAP HANA administration, troubleshooting, and performance tuning.
• HANA System Replication (HSR), HA/DR setup, monitoring, and failover support.
• Backup, recovery, upgrades, patching, and capacity management.
• Analysis of SQL performance, memory utilization, CPU bottlenecks, and data growth.
• Strong understanding of HANA architecture and database optimization.

Required Qualifications

• 8+ years of SAP Basis / NetWeaver Administration experience
• 3+ years of hands-on SAP HANA Database Administration experience
• Experience supporting SAP on HANA, ASE, SQL Server, and MaxDB.
• Strong knowledge of SAP Solution Manager, ChaRM, and SAP system monitoring.
• Experience in SLA-driven, 24x7 global production environments.
• Strong troubleshooting, communication, and stakeholder management skills.

Preferred Skills

• SAP BTP, SAP Fiori, Enterprise Portal, and NWDI exposure.
• Experience with SAP high-availability and disaster recovery solutions.
• Knowledge of ITSM processes and enterprise support models.

What We're Looking For

• Strong ownership mindset and customer focus.
• Ability to work effectively under pressure in critical production environments.
• Passion for system stability, performance optimization, and continuous improvement.
• Experience working with multicultural and globally distributed teams.

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