Description

Job Description:
This role is responsible for complete contract life cycle process. Facilitate the contracting and amendment processes for and with our partners from request to execution. You will need to communicate clearly, effectively, and courteously and provide accurate and timely information. You will need to have a good understanding of contract terms and conditions and apply them effectively.

Key Responsibilities

• Process the Federal/State/Local/Education contract life cycles management
• Follow the escalation process and guidelines and ensure proper handover and communication of the issue status and resolution
• Partner with Sales leadership and various functional teams across T-Mobile to drive:
  • Accurate and effective agreement drafting
  • Approval gathering
  • Data integrity and SOX controls compliance

• Responsible for following up with internal customers to ensure their satisfaction and closure of issues
• Monitor the progress of the CLMs through the dashboards and maintain records
• Participate in training and knowledge-sharing sessions to update your skills and knowledge
• Attend the scheduled sessions, actively participate in the discussions, and apply the learned skills and knowledge to your work
• Adhere to the CSCA policies, procedures, and standards
• Comply with the rules and regulations of the CSCA department and the company and maintain a high level of professionalism and quality in your work

Basic Qualifications

• High School Diploma or GED equivalent
• Minimum 1 years of experience in contracts or contracts support role

Preferred Qualifications

• Fully bilingual (Spanish and English)
• Proficiency in Windows and Linux operating systems, Microsoft Office applications, and common software tools, such as antivirus, backup, and encryption software
• Knowledge of SAP, Salesforce, DocuSign, or similar apps.
• Ability to analyze and discuss complex contracts and other documents.
• Excellent communication skills, both verbal and written and ability to explain any issues in simple and clear terms to internal and external customers
• Ability to work independently and as part of a team, and to prioritize and manage multiple tasks in a fast-paced environment
• Willingness to learn new technologies and skills, and to keep up with the latest trends and best practices, by attending training sessions and reading relevant materials

Who We Are
Infosys BPM Limited, a wholly owned subsidiary of Infosys Limited (NYSE: INFY), provides end-to-end transformative business process management (BPM) services for its clients across the globe. The company's integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients. Utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering , automation , and cutting-edge technology platforms, Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience.

Infosys BPM has 38 delivery centers in 13 countries spread across 5 continents, with 60,966 employees from 104 nationalities, as of September, 2025.

The company has been consistently ranked among the leading BPM companies globally and has received over 60 awards and recognitions in the last 5 years, from key industry bodies and associations like the Outsourcing Center, SSON, and GSA, among others. Infosys BPM also has very robust people practices, as substantiated by the various HR-specific awards it has won over the years. The company has consistently been ranked among the top employers of choice, on the basis of its industry leading HR best practices. The company's senior leaders contribute widely to industry forums as BPM strategists.

EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity/National Origin

Infosys is an equal opportunity employer, and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.