Description

Role - Onsite SAP CX (CRM) lead
Technology - SAP C4C Sales and Service, SAP Marketing Cloud
Location - Germany
Compensation - Competitive (including bonus)

Job Description
We are looking for an experienced SAP Sales & Service Cloud (C4C) Functional Consultant (Onsite- Germany) who can act as a client-facing lead, driving business discussions, workshops, and solution delivery while ensuring strong stakeholder engagement.

Key Responsibilities

• Client Engagement & Stakeholder Management
• Act as the primary onsite interface between business stakeholders and offshore delivery teams
• Lead client discussions, requirement workshops, and solution walkthroughs
• Manage stakeholder expectations, align priorities, and drive consensus across business and IT
• Facilitate decision-making sessions, ensuring timely closure of design and execution topics

Your Role
SAP C4C Functional
Hands-on experience in:

• Scoping and Fine-Tuning
• Organization structure setup, workflows, approvals, user management
• Authorization and access control using Business Roles

Strong knowledge in:

• Sales: Accounts, Activities, Leads, Opportunities, Quotes, Orders, Pricing, Territories
• Service: Service Tickets, SLA, Service Categories

Experience with:

• Master Layout / Page Layout configuration
• Data Workbench activities
• Analytics (Reports, KPIs, Dashboards)
• Transport management

Workshops, Communication & Leadership

• Lead and conduct workshops, demos, and presentations on SAP C4C functionality
• Communicate complex business requirements into clear functional specifications
• Drive solution discussions with business users, architects, and integration teams
• Provide regular status updates, risks, and mitigation plans to stakeholders
• Co ordination with offshore team for delivery

Required

• Experience in SAP Sales & Service Cloud (C4C)
• Experience in AMS, implementations and/or rollout projects
• SAP C4C certification preferred
• Excellent communication skills (verbal & written)
• Strong client-facing and presentation abilities

Preferred

• SAP Marketing Cloud, CDC experience
• Exposure to V2 is good-to-have (not mandatory)
• Awareness of AI/automation trends in SAP CX

Overview
Infosys is a global leader in next-generation digital services and consulting. We enable clients in 59 countries to navigate their digital transformation.
With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer clients, in 59 countries, as they navigate their digital transformation powered by cloud and AI. We enable them with an AI-first core, empower the business with agile digital at scale and drive continuous improvement with always-on learning through the transfer of digital skills, expertise, and ideas from our innovation ecosystem. We are deeply committed to being a well-governed, environmentally sustainable organization where diverse talent thrives in an inclusive workplace.

All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.