Description

Role - Program Manager
Technology - Program Management, Cloud, Telecom, Infra, Iaas
Location - Brussels, Belgium
Compensation - Competitive (including bonus)

In the role of Program Manager - Managed Cloud Services, you will be responsible for end-to-end program governance, delivery assurance, and stakeholder management across large-scale managed infrastructure programs. You will provide horizontal leadership across technology, security, telecommunications, engineering, and operations domains, ensuring seamless integration, predictable delivery, SLA/KPI adherence, and financial control. You will have the opportunity to work with a high-performing, cross-functional team to drive transformation and operational excellence for our clients' most critical infrastructure environments.

European Union citizens and those authorized to work in Belgium are encouraged to apply.

Qualifications
•Years of experience managing large-scale managed IT services, IaaS, or cloud infrastructure programs.
Preferred
•Proven experience in end-to-end program governance across multi-domain, multi-stream delivery models covering technology, security, telecommunications, and operations.
•Strong track record in managing large-scale infrastructure transition and transformation programs with zero business disruption.
•Experience establishing and operating multi-layered governance models including Executive Steering Committees, Program Management Offices, and domain-level operational forums.
•Demonstrated ability to manage cross-functional coordination across multiple delivery streams, resolving dependencies, resource conflicts, and scheduling constraints.
•Extensive stakeholder and executive management experience, acting as the single accountable interface for program status, risks, escalations, and delivery commitments.
•Strong financial and commercial governance skills including budget tracking, forecasting, variance management, and consumption-based (As-a-Service) delivery models.
•Experience owning and managing RAID (Risks, Assumptions, Issues, Dependencies) registers and proactively mitigating delivery, operational, and scheduling risks.
•Proven ability to govern continuous improvement initiatives including automation, SRE adoption, observability, AIOps, and lifecycle modernization programs.
•Deep understanding of ITIL, SIAM, and service integration-based governance frameworks.
•Experience with SLA/KPI-driven service delivery, performance management, and benefits realization tracking.
•Excellent leadership, decision-making, escalation management, and executive-level communication skills.
•PMP, PgMP, PRINCE2, or equivalent program management certification preferred.

Nice to Have
•ITIL v4 Foundation or above certification.
•Certified SIAM Professional or equivalent.
•Experience in telecommunications-specific managed infrastructure environments.

The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements.

Personal
Besides the professional qualifications of the candidates we place great importance in addition to various forms personality profile. These include:
•High analytical skills
•A high degree of initiative and flexibility
•High customer orientation
•High quality awareness
•Excellent verbal and written communication skills

Overview
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation.
With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.