Description

This position is only accepting applicants already located in Costa Rica

Why WWT?

World Wide Technology (WWT) strives to make a new world happen. WWT's work benefits clients and partners as much as it does its people and community across the globe.

Founded in 1990, WWT brings together strategy, deep technical expertise and world-class partnerships to help public and private sector organizations design, build and scale intelligent AI, digital, cybersecurity, cloud and infrastructure solutions. Through its Advanced Technology Center (ATC), a collaborative ecosystem featuring state-of-the-art hardware and software, WWT enables clients and partners to conceptualize, test and validate innovative technology and then deploy solutions at scale using its global integration and distribution capabilities.

With more than 14,000 team members and over 60 locations globally, WWT's culture, grounded in core values and leadership philosophies, has been recognized by Fortune® and Great Place to Work for its commitment to innovation, trust and creating a great place to work for all. WWT provides products and services to large enterprise, global service provider and public sector clients in up to 130 countries across six continents. Softchoice, a World Wide Technology company, supports commercial and SMB markets in the U.S. and Canada.

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

What you will be doing:

We are seeking a detail-oriented and customer-focused Microsoft Technology Associate to support Enterprise Agreement (EA), Cloud Solution Provider (CSP), and other Microsoft licensing customers. The MSA plays a critical role in complementing the Microsoft Technology Specialist (MTS) by managing licensing operations, renewals, and day-to-day customer engagement across the territory. This role helps customers navigate licensing complexity, answer questions, and ensure smooth execution of agreement milestones. By driving operational excellence and consistent coverage, the MSA strengthens customer satisfaction and enables the MTS to dedicate more time to strategic growth and high-value initiatives.

Responsibilities:

Customer Advisory & Guidance

• Act as a trusted point of contact for customer questions across EA, CSP, and other Microsoft programs.
• Provide guidance on program rules, acquisition vehicles, and entitlements.
• Research and resolve customer scenarios, escalating complex issues to the MTS when needed.

Agreement Management

• Partner with the MTS to proactively manage EA milestones (true-ups, renewals, reconciliations, billing timelines).
• Support CSP monthly/annual billing reconciliation, ensuring accuracy and entitlement alignment.
• Prepare licensing workbooks, quotes, renewal documentation, and reservation tracking.
• Ensure licensing changes are accurately documented and communicated to customers and account teams.

Sales & MTS Support

• Handle licensing operations and administrative tasks to allow the MTS to focus on strategic growth opportunities.
• Join customer calls to address licensing-related questions in real time.
• Build licensing summaries and consumption reports for use in customer reviews and roadmap sessions.
• Identify potential upsell and cross-sell opportunities based on licensing data (e.g., Copilot, Security, Azure Reservations).

Future Projects & Roadmapping

• Contribute to customer success plans by aligning licensing execution with technology adoption roadmaps.
• Collaborate with Customer Success Managers (CSMs), Architects, and MTSs to ensure licensing execution supports Modern Work, Azure, AI, and Security initiatives.

Internal & Partner Collaboration

• Train account teams on licensing programs, updates, and best practices.
• Leverage Microsoft programs, incentives, and funding to maximize customer value.
• Maintain strong relationships with Microsoft partner teams to align on co-sell execution.

Qualifications:

• 1-3 years in technology sales, inside sales, customer success, or licensing advisory.
• Familiarity with Microsoft licensing programs (EA, CSP, M365, Azure)
• Familiarity with Microsoft products and licensing methods
• Strong communication, analytical, and relationship-building skills.
• Ability to manage a high volume of accounts with precision and customer care.

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

• Health and Wellbeing: Combined Health Insurance (Dental and Vision), Employee Assistance Program, Wellness program
• Financial Benefits: Competitive pay, Profit Sharing, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Bereavement
• Additional Perks: Employee Assistance Program, Employee Discount Program and more!

Note: This is not an all-encompassing list and should not be used as a complete description of the plan's benefits.

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for all!

If you require accessibility accommodation(s) or adjustment during any stage of the hiring process, please let your WWT Recruiter know. The recruiter will work with you to understand your needs and help ensure an accessible experience throughout the interview process.