Description

About Infosys :
Infosys is a global leader in next-generation digital services and consulting. We enable clients in 56 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Visit www.infosys.com to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.

Infosys has been recognized as a Top Employer across APAC - contributing to our sixth consecutive year of global certification. As an AI‑first organization, we empower our people to work on next‑generation technologies, continuously learn, and create impact at scale-supported by a culture rooted in care, inclusion, and excellence.
▶️Join Infosys and be part of a culture that's not just promised-it's certified. #TopEmployer2026 #ThriveAtInfosys

Location: Tokyo

Role: CRM Solution Architect - MS Dynamics D365 Customer Experience

The Solution Architect is responsible for designing and delivering end-to-end solutions using Microsoft Dynamics 365 and related technologies. This role ensures technical excellence, scalability, and alignment with business objectives. The architect collaborates with stakeholders, defines system architecture, oversees integrations, and provides technical leadership to development and functional teams throughout the project lifecycle.

Skills & Experience Required
Solution Design & Architecture

• Define overall architecture for Dynamics 365 applications and integrations.
  

• Ensure solutions meet performance, security, and compliance standards.
  

Technical Leadership

• Provide guidance to development teams on best practices and technical standards.
  

• Review designs, customizations, and integrations for quality assurance.
  

Stakeholder Engagement

• Collaborate with business and functional teams to translate requirements into technical solutions.
  

• Act as a trusted advisor for technology decisions and roadmap planning.
  

Integration & Deployment

• Design integration strategies with external systems using Azure and Power Platform.
  

• Oversee deployment, DevOps pipelines, and environment management.
  

Governance & Documentation

• Maintain architecture documentation and ensure adherence to governance frameworks.
  

• Conduct technical risk assessments and propose mitigation strategies.
  

• Near native level of Japanese to speak with our key customers in the market
  

Mandatory Skills

• Dynamics 365 CE/CRM, Power Platform, Azure services, Solution Architecture, Integration Design, Security & Compliance.
  

Preferred Skills

• . AI & Machine Learning integration (Azure AI, Copilot, Cognitive Services)
  

In addition to compensation aligned with your role, you'll have access to a wide range of benefits that support your health, career growth, and overall well-being (JAPAN)

• Term Life Insurance
• Referral Bonus Programs
• Year‑End Tax Support
• Paid annual leave and bereavement Leave and Statutory Holidays
• Short Working Hours for employees with caregiving responsibilities.
• Statutory Social Insurance: Welfare Pension, Unemployment Insurance, Health Insurance, Nursing Care Insurance and Worker's Compensation Insurance
• Health & Wellbeing support: Annual Health Checks with partial cost reimbursement, Stress Checks & Industrial Physician support
• Employee Engagement and Wellbeing: Employee Events, Wellbeing Programs, Reward & Recognition
• Workplace Amenities: On‑site amenities include complimentary beverages.

Our recruitment and selection process is designed to create the best match for both you and Infosys. Depending on the role, it may include an initial screening, technical or functional interviews, and conversations focused on cultural alignment and shared values. We are committed to making the experience transparent, respectful, and engaging at every step.
Here from our recruiter on their experience working with Infosys as an Employer

At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness, or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment either via the following email [email protected] or call 1-866-472-0935. Alternatively, you can include your preferred method of communication in email, and someone will be in touch.

Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third-party vendors. In the absence of a signed agreement, any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.

"All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer."