Description

This position is only accepting applicants already located in Costa Rica

Why WWT?

World Wide Technology (WWT) strives to make a new world happen. WWT's work benefits clients and partners as much as it does its people and community across the globe.

Founded in 1990, WWT brings together strategy, deep technical expertise and world-class partnerships to help public and private sector organizations design, build and scale intelligent AI, digital, cybersecurity, cloud and infrastructure solutions. Through its Advanced Technology Center (ATC)-a collaborative ecosystem featuring state-of-the-art hardware and software-WWT enables clients and partners to conceptualize, test and validate innovative technology and then deploy solutions at scale using its global integration and distribution capabilities.

With more than 14,000 team members and over 60 locations globally, WWT's culture-grounded in core values and leadership philosophies-has been recognized by Fortune® and Great Place to Work for its commitment to innovation, trust and creating a great place to work for all. WWT provides products and services to large enterprise, global service provider and public sector clients in up to 130 countries across six continents. Softchoice, a World Wide Technology company, supports commercial and SMB markets in the U.S. and Canada.

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

What you will be doing:

As an Inside Sales Client Advisor, you will have the opportunity to shape your career and professional brand in the technology field. This role will enable you to build meaningful networks and relationships, exposing you to a wide range of technologies and solutions. You will work to both maintain and grow our existing relationship, while diversifying the business and growing wallet share. You will be tasked with assessing your customers' needs by fully understanding their business and asking the right questions, maintaining strong relationships, proactive account management, outstanding customer service; in addition to achieving sales targets. Supported by a strong corporate culture, you will have opportunities to learn, grow, and diversify your customer portfolio.

Your Journey Begins with Sales Academy:

To set you up for success, we offer a comprehensive 4-week training program, "Sales Academy." This award-winning program is designed to advance your career as an Account Manager. It includes a combination of eLearning, facilitated virtual learning sessions, workshops, 1:1 coaching, and engaging activities.

Our goal is to equip you with knowledge about our company, develop or sharpen your skills, introduce you to team members, and familiarize you with our technology partners.

Responsibilities:

• Proactively prospect for, manage and grow our client hardware business and software business
• Proactively manage customer annuity business, bringing value to the renewal cycle while maximizing profitability through identified cross-sell and upsell opportunities
• Assist customers in choosing from multiple software contracts and purchasing options.
• Drive customer retention through exceptional service, responsiveness and engagement to ensure ongoing customer satisfaction
• Partner with and support Field Account Executives to provide coverage and value across all categories in our portfolio
• Promote use of the company services, offerings, tools and technology (SAM, CLM, etc...)
• Engage proactively with customers to understand their needs and provide tailored solutions
• Diversify and grow an active book of business
• Collaborate with various technology vendors, partners, and specialists to help customers navigate the technology landscape
• Achieve sales targets and contribute to the overall sales goals of the team
• Manage day-to-day account activities for our customers
• Handle a high volume of customer requests efficiently and effectively
• Collaborate daily with multiple specialized support and operations teams to meet customer needs
• Can prepare and deliver presentations to both the client and strategic vendors partners

Requirements:

• 1 to 3 years of experience in sales, retail, or account management
• Analytical and strategic mindset, with unique approaches to achieving sales goals
• Passion for learning about the ever-changing world of enterprise technology
• Strong organizational skills to manage competing priorities from multiple stakeholders
• Accountable, proactive, and professional in managing customer interactions
• A drive to build new relationships and overcome customer challenges
• Strong learning agility, and proven ability to pick up new skills quickly
• The ability to work both individually and in a team environment
• Proven track record as an effective, metric-driven salesperson

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

• Health and Wellbeing: Combined Health Insurance (Dental and Vision), Employee Assistance Program, Wellness program
• Financial Benefits: Competitive pay, Profit Sharing, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Bereavement
• Additional Perks: Employee Assistance Program, Employee Discount Program and more!

World Wide Technology is an Equal Opportunity Employer. We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All!