Description

Skill - LOB / Products - Specialty Insurance / London Market
Location - London, UK
Compensation - Competitive (including bonus)

Role summary

We are seeking an experienced Guidewire Business Analyst with strong expertise across Guidewire XCenters (ClaimCenter, PolicyCenter, BillingCenter) to lead analysis and delivery in large-scale insurance transformation programs. The role requires deep understanding of end-to-end insurance lifecycle including policy, billing, and claims processes.

The role sits at the intersection of domain expertise, business analysis, Guidewire product capabilities, requirements engineering, and stakeholder engagement. The individual will work closely with business and IT stakeholders from Underwriting, Finance, Digital, and Enterprise Architecture teams across large-scale insurance transformation initiatives

The ideal candidate will have strong hands-on experience in process analysis, Guidewire XCenter functional capabilities, requirement elicitation, and Agile delivery, with the ability to translate complex business requirements into clear, structured, and implementation-ready artefacts

Key Responsibilities

Business Analysis and Requirement Management

• Responsible & Accountable for the Functional & business requirements delivery
• Drive business requirement meeting with clients
• Lead requirement elicitation workshops, stakeholder interviews, and process discovery sessions for transformation initiatives.
• Understand Customer functional landscape and create business requirement documents, BRD
• Document business requirements, functional specifications, user stories, and acceptance criteria.
• Clarify the business requirements to Project delivery Teams (Development and QA Testing) and ensure the business requirements are translated into functional requirements
• Work with Customer Business teams and create UAT test cases
• Work with Testers (Testing Team, UAT Team) to clear requirement related queries and expedite the defect closure
• Conducting UAT tests & helping with UAT
• Define and maintain requirements traceability matrix (RTM) across delivery lifecycle.
• Ensure alignment between business requirements and XCenter configurations/development

Domain and Process Analysis

• Identify process gaps, inefficiencies, and opportunities for automation and optimization.
• Work with SMEs to define business rules, workflows, and guidelines.
• Ensure solution design aligns with regulatory requirements and operational best practices.
• Support definition of KPIs, SLAs, and performance metrics.

Guidewire Functional Alignment

• Work with BA resources and Map requirements to ClaimCenter, PolicyCenter, BillingCenter capabilities
• Ensure to define requirements for:
  • Policy lifecycle (quote, bind, issue, endorsements, renewals)
  • Billing lifecycle (invoicing, payments, commissions, collections)
  • Claims lifecycle (FNOL, adjudication, settlement, recovery)
• Support integrations across XCenters and external systems
• Promote OOTB usage and minimize customization
• Collaborate with developers and architects to define functional solution design and system behavior.
• Define requirements for entities, workflows, activities, validations, assignment rules, and integrations.
• Support configuration and development teams with clarifications, solution walkthroughs, and requirement refinements.
• Ensure optimal use of standard Guidewire features with minimal customization.

Stakeholder Management and Communication

• Act as the primary interface between business stakeholders, IT teams, and delivery teams.
• Facilitate workshops and discussions with SMEs, product owners, and client stakeholders.
• Communicate functional designs, business flows, and system impacts clearly to both technical and non-technical audiences.
• Provide structured updates on requirements status, risks, dependencies, and decisions.
• Ensure stakeholder alignment and sign-offs on requirements and solution design.

Testing, Validation, and Governance

• Review and support SIT, UAT, and regression testing scenarios based on business requirements.
• Review test cases, test data, and expected outcomes.
• Support defect triage, root cause analysis, and resolution tracking.
• Ensure completeness of requirements coverage in testing cycles.
• Maintain project artefacts including requirements documentation, process flows, and audit records.

Required
Experience

• Proven experience in insurance domain and business analysis roles.
• Hands-on experience in Guidewire Xcenter BA role.
• Experience in at least one full-cycle Xcenter implementation or multiple enhancement/AMS engagements as Business analyst.
• Strong understanding of P&C insurance.
• Experience working with cross-functional stakeholders and distributed teams.
• Experience in Agile/Scrum methodologies (user stories, backlog grooming, sprint support).
• UK / Europe client engagement experience

Technical Skills
Mandatory

• Strong expertise in requirements gathering, process modeling, and functional documentation.
• Working knowledge of Guidewire ClaimCenter functionality and configuration concepts.
• Experience with user story creation, backlog management, and acceptance criteria definition.
• Familiarity with tools such as JIRA, Confluence, or Azure DevOps.
• Experience in test scenario definition, UAT support, and defect lifecycle management.
• Strong documentation and analytical skills
• Exposure to Guidewire integrations (PolicyCenter, BillingCenter, external systems).
• Exposure to regulatory frameworks and compliance requirements
• Knowledge of data models, SQL, and API-based integrations.
• Guidewire Certification

Desirable

• Experience to APD
• London Market / US / APAC client exposure

Personal
Besides the professional qualifications of the candidates, we place great importance in addition to various forms personality profile. These include:
• High analytical skills
• A high degree of initiative and flexibility
• High customer orientation
• High quality awareness
• Excellent verbal and written communication skills

About Infosys
Infosys is a global leader in next-generation digital services and consulting. We enable clients in 59 countries to navigate their digital transformation.
With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer clients, in 59 countries, as they navigate their digital transformation powered by cloud and AI. We enable them with an AI-first core, empower the business with agile digital at scale and drive continuous improvement with always-on learning through the transfer of digital skills, expertise, and ideas from our innovation ecosystem. We are deeply committed to being a well-governed, environmentally sustainable organization where diverse talent thrives in an inclusive workplace.