Description

About the project NDS.Next is a firmwide initiative to migrate on-prem virtual desktops (NDSes) to Azure-hosted virtual desktops, aligned with the firm's cloud migration strategy. The role sits in the NDSNext Migration Factory and executes migrations at scale using a standardized, repeatable factory operating model.

Role summary
We are seeking a technology engineer with 5 to 8 years of overall experience, including at least 3 years of Windows desktop migration experience (planning, cutover, validation, and post-migration issue resolution). As a Migration Engineer, you will work daily with a pre-assigned set of users to ensure their business-critical applications function correctly on their new Azure-hosted desktop. You will troubleshoot issues end-to-end, coordinate fixes with partner teams, and communicate clearly with users across diverse roles (e.g., trading, engineering, operations, senior management).

Key responsibilities
▪ Execute user migrations following the factory playbook, tracking progress and outcomes
Validate end-user functionality on NDS.Next desktops (e.g. M365 Suite, Firmwide common applications (e.g., digital assistant tools), Business apps from an internal app store, Web applications and line-of-business tools
▪ Perform application testing, defect reproduction, and regression checks before and after migration
▪ Troubleshoot and resolve issues across Windows, applications, and desktop environment configuration. Issues will be routed by the helpdesk team.
▪ Write clear user updates and technical notes; manage expectations and drive closure
▪ Provide structured reporting on your assigned workload (status, risks, blockers)

Must-have skills
▪ Strong familiarity with Windows desktop environments and application behavior
▪ Proficiency in cloud application connectivity and access management, including core networking concepts and operational troubleshooting
▪ Python or Java coding proficiency for automation and diagnostics
▪ Strong debugging and problem isolation skills (logs, configs, repro steps)
▪ Strong application testing knowledge (test design, validation, regression mindset)
▪ Excellent written and verbal communication, including explaining technical issues to non-technical audiences
▪ Strong personal project management skills (follow process, manage your queue, accurate reporting)

Good-to-have skills
▪ Knowledge of AI-assisted troubleshooting or automation concepts
▪ Prior application development experience (building, supporting, or modernizing apps)
▪ Engagement style ▪ High-volume, user-facing execution with clear daily outcomes
▪ Works independently within a standardized model, escalating appropriately when needed
▪ Comfortable partnering across engineering and operations teams