Description

Why WWT?

World Wide Technology (WWT) strives to make a new world happen. WWT's work benefits clients and partners as much as it does its people and community across the globe. Founded in 1990, WWT brings together strategy, deep technical expertise and world-class partnerships to help public and private sector organizations design, build and scale intelligent AI, digital, cybersecurity, cloud and infrastructure solutions. Through its Advanced Technology Center (ATC)-a collaborative ecosystem featuring state-of-the-art hardware and software-WWT enables clients and partners to conceptualize, test and validate innovative technology and then deploy solutions at scale using its global integration and distribution capabilities. With more than 14,000 team members and over 60 locations globally, WWT's culture-grounded in core values and leadership philosophies-has been recognized by Fortune® and Great Place to Work for its commitment to innovation, trust and creating a great place to work for all. WWT provides products and services to large enterprise, global service provider and public sector clients in up to 130 countries across six continents. Softchoice, a World Wide Technology company, supports commercial and SMB markets in the U.S. and Canada. Want to work with highly motivated individuals on high-performance teams? Join WWT today!

What is the Sales Operations team and why join:

The Customer Service Support position resides within the Sales Operations organization and interacts directly with Inside Sales, Program Managers, authorized suppliers, and customers. This role is customer facing and is an essential role to our partnership with our customers around the globe. This role is expected to develop relationships with external and internal teams while being a liaison to the customer. This role involves working closely with customers to develop business relationships as well as relationships with our internal teams. Detailed and timely communication is critical to the success of this role as well as excellent customer service skills.

Responsibilities Include:

• Builds strong working relationships with customers, suppliers, and internal operations through day-to-day functions and interactions.
• Identify and implement actions to achieve efficiencies in our daily processes and tools utilized.
• Manages post-sales order tasks such as modifying orders with vendors, return authorizations, expediting material with suppliers, and assisting with various customer requests as applicable.
• Communicates regularly with WWT cross functional teams for customer order success.
• Performs other duties as assigned.

Qualifications:

• A combination of education, training and experience may be considered in lieu of a degree.
• A minimum of 1 year progressive experience in a related field.
• Must have a passion for learning and continued education regarding our go-to-market strategy, our processes, and the Information Technology industry.
• Capability to multi-task and adapt to change.
• A willingness to do whatever it takes to get the job done.
• Proactive attitude and work ethic.
• Must be a team player with a willingness to embrace change.

Want to learn more about WWT? Check us out here: https://www.wwt.com/about

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

• Health and Wellbeing: Combined Health Insurance (Dental and Vision), Employee Assistance Program, Wellness program.
• Financial Benefits: Competitive pay, Profit Sharing, Life and Disability Insurance, Tuition Reimbursement.
• Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Bereavement.
• Additional Perks: Employee Assistance Program, Employee Discount Program and more!

Note: This is not an all-encompassing list and should not be used as a complete description of the plan's benefits.

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for all!

If you require accessibility accommodation(s) or adjustment during any stage of the hiring process, please let your WWT Recruiter know. The recruiter will work with you to understand your needs and help ensure an accessible experience throughout the interview process.

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