Description

The Client Technology Consultant, AV IT l ( CTCAVI ) supports and enhances the academic and administrative environment at Dartmouth by providing operational support and consulting for AV, IT and related client technologies. This role ensures reliable technology experiences for students, faculty, and staff, facilitating effective learning, teaching, and operational activities through technology integration.

Description

Required Qualifications - Education and Yrs Exp

Associates plus 1-2 year(s) of experience or equivalent combination of education and experience

Required Qualifications - Skills, Knowledge and Abilities

• 1 year of relevant work experience or the equivalent combination of education and experience.
• Demonstrated ability to understand client perspective and deliver client-focused service.
• Demonstrated ability in supporting AV Systems, desktop and mobile operating systems, applications, and peripherals.
• Demonstrated effective verbal and written communication and documentation skills.
• Demonstrated ability to work in a fast-paced, Client Service-oriented environment managing multiple tasks and priorities.
• Demonstrated ability to collaborate and work effectively on teams.
• Self-motivated and able to work with limited supervision.
• Provides outstanding client service through support interactions with clients.

Preferred Qualifications

• Experience working in an Academic environment.
• Experience using IT service management software.
• Familiarity with endpoint management concepts and tools.

Department Contact for Recruitment Inquiries

Kyle Hastbacka

Department Contact Phone Number

[email protected]

Department Contact for Cover Letter and Title

Joel Vodila, Director of Client Technology Services

Department Contact's Phone Number

Equal Opportunity Employer

Dartmouth College is an equal opportunity employer under federal law. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications are welcome from all.

Background Check

Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, conduct review, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Is driving a vehicle (e.g. Dartmouth vehicle or off road vehicle, rental car, personal car) an essential function of this job?

Preferred, but not required

Special Instructions to Applicants

Dartmouth College has a Tobacco-Free Policy. Smoking and the use of tobacco-based products (including smokeless tobacco) are prohibited in all facilities, grounds, vehicles or other areas owned, operated or occupied by Dartmouth College with no exceptions. For details, please see our policy. https://policies.dartmouth.edu/policy/tobacco-free-policy

Additional Instructions

Key Accountabilities

Description

TECHNOLOGY SUPPORT -

• Provides technology support and break fix for AV systems, computers, devices, and software.
• Provides outstanding client service through support interactions with clients.
• Uses endpoint management tools to support client computers and devices.
• Creates and maintains documentation for technical issues and knowledge.
• Sets up and supports AV and IT equipment for events.
• Trains and consults clients on the use of IT and AV technology.

Percentage Of Time

75

Description

PARTICIPATION AND COLLABORATION -

• Identifies areas for improvement in Client Technology Consulting processes and participates in process improvement initiatives.
• Participates in testing, development, communication, and implementation of projects.
• Collaborates with colleagues to share information, build relationships, and accomplish shared goals.

Percentage Of Time

10

Description

TRAINING AND DEVELOPMENT -

• Collaborates with colleagues to identify and pursue training opportunities aimed at developing expertise in both existing and emerging technologies.
• Actively engages in independent and institutional learning initiatives to acquire and enhance subject matter expertise.

Percentage Of Time

10

Description

Performs other duties as required

Percentage Of Time

5

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Demonstrates professionalism and collegiality through actions, interactions, and communications with others appropriate to an environment that is welcoming to all.

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Performs other duties as assigned.