Description

About Infosys :
Infosys is a global leader in next-generation digital services and consulting. We enable clients in 56 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Visit www.infosys.com to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.

Infosys has been recognized as a Top Employer across APAC - contributing to our sixth consecutive year of global certification. As an AI‑first organization, we empower our people to work on next‑generation technologies, continuously learn, and create impact at scale-supported by a culture rooted in care, inclusion, and excellence.
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Role: Associate Sales Manager, BPO/ BPM Service
Preferred Location: Japan (Tokyo Office)

Based on your role, please note that this position may require on-site presence at Infosys premises and/or client locations. Work location and on-site expectations will depend on project scope, phase, and business needs at the time of allocation, with flexibility governed by business and client requirements

Job Description:
In this role, you will be involved in growing Infosys' BPO footprint in Japan, especially in the non-Procurement area. You will be involved in the entire sales process from lead generation through to contract closure encompassing market/segment analysis and competitor analysis; creation, review, and refinement of sales plans, account plans, target account lists, and sales pipelines; creation and management of sales plans and pipelines; implementation review of sales plans, pipelines and account plans to identify leads and track their progress; periodic qualification of project eligibility; guidance on positioning and sales processes; participation in critical events; and authoring or editing of messages on Infosys services and solutions as required with the intention of ensuring to achieve regional revenue, margins, sales, and utilization targets which accommodate Infosys.

Key Responsibilities:

Business Planning - Regional level: Provide revenue and profitability numbers for TAL accounts. S/He will market / segment analysis and needs / services / solutions identification to the HOS, to help set revenue / margin goals at the unit level.

Sales planning and review: For the identified target accounts (TAL), do customer profiling, A/C Planning and set revenue / margin targets by services line at the account level, to come up with a winning strategy to meet A/C opening and revenue targets.

Market Development: Provide input on specific events / sponsorships to corporate marketing. Create and / or edit messaging around Infosys services and solutions as is necessary, participate in events and conferences, identify new alliances, participate in joint alliance marketing events, and conferences to support revenue growth and increase ROI on events.

Customer Prospecting: Identify the right contacts in the client organization, secure meeting with the clients concerned, set appropriate agenda (client context and pain points, industry / competitive context, Infosys value propositions, anchor meetings and pursue any opportunities generated with the help of pre-sales, partner units and external partners, research and provide analysis on all key accounts to attain an understanding of needs, develop organization charts / structures for all key accounts.

Create a/c plan, enlist executive sponsorship, ensure active participation from other units / partners concerned, provide account context (includes topics to avoid), allocate roles and responsibilities for ongoing client interactions, review meeting material to penetrate the account by positioning Infosys strategically and as a trusted partner. S/He generates leads through - meetings / presentations at conferences, partner contacts, contacts in client organizations, news reports, analysts, deal consultants, to create a pipeline of opportunities (unqualified pipeline).

Identification and accreditation of opportunities: Review identified opportunities and those opportunity plans to qualify their eligibility. Review pipelines on a regular basis to ensure healthy pipelines across the entire service configuration.

Proposal preparation: Help identify appropriate teams to prepare proposals, including external partners. Provide necessary support, including providing competitive information, assisting in-house approval, and conducting periodic reviews, to ensure that "winning" proposals are prepared.

Negotiation and conclusion: Participate as an executive in meetings with prospects and approach senior management if necessary. Identify the right team for the meeting, and if necessary, negotiate commercials to ensure that we get the deal.

Contracts and MSA: Support business development managers/sales managers of the industry team to support MSA accounts and establish Infosys presence as a strategic partner. To build a long-term relationship with those prospects, you may also participate in the negotiation of the terms of the MSA.

Account planning and review: Review account plans and their implementation to ensure the region grows as planned (revenue, margin, utilization, etc.).

Account mining: By positioning Infosys as a strategic and reliable partner, ensure internal support including coordination with service lines) and review business plans to achieve account growth.

In addition, hand-over accounts to an appropriate person in charge (engagement manager) at the appropriate timing based on guidelines for ensuring transitions from account hunting to firm mode.
Mandatory qualifications

• Bachelor's degree or equivalent degree at an accredited institution. Three years of professional experience in place of your academic background will be considered.
• 10+ years of experience in the BPO and/or ITO industries.
• Applicant must be a Japanese national or have an adequate working visa. No visa sponsorship is available for now.

Preferred Qualifications

• 5+ years of sales experience in the BPO industry.
• Excellent oral and written communication skills in both Japanese and English.
• Willingness to travel to local areas as needed.
• Ability to work in a team environment with various multiple stakeholders, some of whom may be remote.
• Business experience and motivation in global delivery environments.

Our recruitment and selection process is designed to create the best match for both you and Infosys. Depending on the role, it may include an initial screening, technical or functional interviews, and conversations focused on cultural alignment and shared values. We are committed to making the experience transparent, respectful, and engaging at every step.
Here from our recruiter on their experience working with Infosys as an Employer

At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness, or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment either via the following email [email protected] or call 1-866-472-0935. Alternatively, you can include your preferred method of communication in email, and someone will be in touch.

Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third-party vendors. In the absence of a signed agreement, any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.

"All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer."