Description

Application Specialist / Senior Application Support
Location: Chile (Hybrid)
Employment Type: Full-time
Industry: Mining / Industrial Technology / IT Services

About the Role
We are seeking an Application Specialist / Senior Application Support professional to ensure the stability, availability, and continuous improvement of business‑critical applications in an industrial and mining environment.
This role acts as a key bridge between IT, business stakeholders, and external vendors, supporting mission‑critical platforms while contributing to improvement and modernization initiatives.

Key Responsibilities

• Ensure high availability and operational continuity of assigned applications.
• Provide Level 2 and Level 3 application support, including incident, problem, and change management.
• Act as the technical focal point for vendors and third‑party service providers.
• Support and manage application components such as servers, integrations, proxies, and monitoring tools.
• Participate in application enhancement, development, and modernization initiatives.
• Support on‑premise, cloud, and hybrid environments, including migration projects.
• Collaborate closely with Product Owners, Service Owners, Business stakeholders, QA teams, and operational users.
• Maintain technical documentation, operational procedures, and knowledge‑transfer materials.
• Proactively identify risks and opportunities for improvements in performance, stability, and security.

Required Qualifications

• Degree in Computer Science, Information Systems, Engineering, or a related field, or equivalent practical experience.
• Experience in mining, industrial, or large‑scale operational environments.
• Exposure to safety, risk prevention, or operational monitoring platforms.
• Knowledge of Modular Mining systems, including:
  
  • Dispatch
  • Provision
  • FrontRunner
• Familiarity with CASWEB or similar mining operational web platforms.
• Proven experience in enterprise application support and operations.
• Solid knowledge of:
  
  • Application architecture and system integrations.
  • .NET‑based applications and supporting technologies.
  • Databases and data flows.
  • Monitoring, incident, and problem management practices.
• Experience working with external vendors and support contracts.
• Strong communication skills, with the ability to engage both technical and non‑technical stakeholders.

Desirable / Nice to Have

• Experience with cloud platforms and migration initiatives.
• Familiarity with ITIL processes and service‑oriented operating models.
• Experience working in globally distributed or multicultural teams.
• Experience working in global, multi‑vendor environments.

Key Competencies

• Strong sense of ownership and accountability.
• Excellent problem‑solving and prioritization skills.
• Ability to operate independently and effectively in critical production environments.
• Hands‑on experience with SmartCap platforms.
• Experience with MEMS (Michelin® Earthmover Management System).
• Service‑oriented and customer‑focused mindset.
• Proactive attitude with a strong focus on continuous improvement.

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