Description

Role - Application Maintenance and Support Engineer-Jira & Confluence
Technology - Jira and Confluence Administration, L2/L3 support
Location - Stevenage, UK
Business Unit - ENGIPD
Compensation - Competitive (including bonus)

Job Summary
We are seeking an experienced Jira & Confluence Application and Maintenance Support Engineer to manage, support, maintain, and enhance Atlassian Jira and Confluence platforms. The successful candidate will be responsible for ensuring platform stability, user support, administration, configuration, integrations, upgrades, and continuous improvement initiatives across the Atlassian ecosystem.
The role requires strong technical expertise in Jira and Confluence administration, stakeholder management, troubleshooting, automation, and enterprise collaboration tools.

Location & Security Requirements

• Candidates who have previously held Security Check (SC) Clearance or are eligible to obtain SC Clearance will be preferred.
• Candidate should be based within reasonable commuting distance of Stevenage, United Kingdom, or be willing to travel regularly to the Stevenage office/customer site as required.

Responsibilities
Jira & Confluence Administration Responsibilities

• Administer Jira Software, Jira Service Management (JSM), and Confluence environments.
• Configure and maintain projects, issue types, workflows, screens, field configurations, permissions, notification schemes, and security schemes.
• Create and manage Confluence spaces, templates, knowledge bases, and content governance.
• Manage user provisioning, groups, roles, and access permissions.
• Configure Scrum and Kanban boards, dashboards, filters, reports, and Advanced Roadmaps.
• Support Agile teams with Jira best practices and process improvements.

Support & Operations Responsibilities

• Provide L2/L3 support for Jira, Confluence, and JSM platforms.
• Troubleshoot platform, workflow, permission, and integration issues.
• Monitor application health, performance, backups, and maintenance activities.
• Handle incident, service request, and enhancement activities within defined SLAs.
• Support user onboarding, training, and documentation.
• Work with JCMA and CCMA migration tools.

Required Skills

Strong hands on experience with:

• Jira Software Administration
• Confluence Administration
• Atlassian Cloud & Data Center
• Jira Workflows, Schemes, Permissions, Screens, Custom Fields
• JQL and Dashboard Development
• Jira Automation
• User & Access Management
• Migration Tools (JCMA, CCMA)
• REST APIs

Personal Skills
Besides the professional qualifications, we respect and place equal importance to the candidate's personality which facilitates success in customer environments. Few traits we look for are:

• High analytical skills
• A high degree of initiative, flexibility and adaptability
• High customer orientation
• Good team engaging skills
• Quality awareness
• Good verbal and written communication skills
• Transparency and Integrity

About Infosys
Infosys is a global leader in next-generation digital services and consulting. We enable clients in 59 countries to navigate their digital transformation.
With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer clients, in 59 countries, as they navigate their digital transformation powered by cloud and AI. We enable them with an AI-first core, empower the business with agile digital at scale and drive continuous improvement with always-on learning through the transfer of digital skills, expertise, and ideas from our innovation ecosystem. We are deeply committed to being a well-governed, environmentally sustainable organization where diverse talent thrives in an inclusive workplace.

All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer