Description

About Us:

Infosys is a global leader in next-generation digital services and consulting . We enable clients in more than 56 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower businesses with agile digital at scale to deliver unprecedented levels of performance and customer satisfaction. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovative ecosystem.
Recognized as the #1 Top Employer in Australia for the second year in a row, Infosys offers a workplace where careers grow with purpose. As an AI‑first organization, we empower our people to work on next‑generation technologies, continuously learn, and create impact at scale-supported by a culture rooted in care, inclusion, and excellence.
▶️ Join Infosys and be part of a culture that's not just promised-it's certified. #TopEmployer2026 #ThriveAtInfosys
Visit www.infosys.com to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.

Role Description: We're looking for a Senior Consultant - Acurity Application Analyst to join our team.

Location: Melbourne

Salary: 108571- 119893 AUD Annual Gross

Please Note: - The above salary range is only indicative and maybe subject to suitable enhancements, based on internal company processes.

Flexible working arrangements (hybrid, reviewed case-by-case basis). Feel free to connect with your recruiter to learn more about how this works in practice.

Roles and Responsibilities:

• Drive stakeholder interviews and workshops to understand business requirements and problems.
• Elaborate requirements into functional, application-level user stories ready for development teams.
• Gather requirements from multiple stakeholders and translate them into stories.
• Take ownership of requirements throughout the delivery lifecycle.
• Assess impacts of requirement changes and reprioritisation with technical SMEs.
• Collaborate with business teams and application teams.
• Work with stakeholders to transition requirements into operations.
• Participate in regular stakeholder meetings, stand-ups and governance discussions.

Essential:

• Support Technical Services Managers with BAU backlog management.
• Prioritise and groom backlog items.
• Assist with delivery estimations.
• Facilitate backlog management activities and prioritisation discussions
• Support the triage, diagnosis and troubleshooting of incidents.
• Coordinate escalation of customer incidents and service requests.
• Work with business and technical stakeholders to assess:
  • Impact
  • Workarounds
  • Cost to remediate issues

Preferred :

• Support UAT (User Acceptance Testing).
• Support Production deployments and post-deployment validation.
• Conduct story walkthroughs with development and testing teams.
• Ensure requirements are understood correctly by delivery teams.

Agile Team Participation

• Participate in:
  • Daily stand-ups
  • Fortnightly meetings
  • Monthly stakeholder reviews
• Coordinate between business, developers and testers

ADDITIONAL

Excellent customer-facing skills

Excellent written and verbal communication skills

Strong attention to detail and outstanding analytical and problem-solving skills.

In addition to compensation aligned with your role, you'll have access to a wide range of benefits that support your health, career growth, and overall well-being (AU)

• Income Protection Insurance
• Paid Parental and Volunteer leaves
• Employee Assistance Program (EAP)
• Flexible working arrangements (hybrid, reviewed case-by-case basis)
• Health Insurance Discount and Well-being Program
• Access to Fitness and Gym Memberships
• Salary packaging and novated leasing

Our recruitment and selection process is designed to create the best match for both you and Infosys. Depending on the role, it may include an initial screening, technical or functional interviews, and conversations focused on cultural alignment and shared values. We are committed to making the experience transparent, respectful, and engaging at every step.

Hear from our recruiter on their experience working with Infosys as an Employer
At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness, or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment either via the following email [email protected] or call 1-866-472-0935. Alternatively, you can include your preferred method of communication in email, and someone will be in touch.

Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third-party vendors. In the absence of a signed agreement, any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.

"All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer."