Description

The Account Management team is a sales team that is part of Meta's Global Business Group. This team is focused on connecting every business in the world with their customers on Meta and then helping them grow through solutions like Facebook Pages, Advertising, and Meta's suite of enterprise products. Account Managers are directly responsible for building relationships and helping clients drive business results on Meta Platform through consultation, education, and support. Ideal candidates will be driving marketing and enterprise growth strategy coupled with a willingness to directly execute on tactical initiatives alongside strategic planning. Success in this position requires demonstrated consultative sales, coaching, and client service skills, a willingness to experiment, able to adapt to shifting priorities and collaborate effectively within a team, and a drive for helping others achieve results.

Account Manager, E-Commerce, Mid-Market, China Export (Hong Kong) Responsibilities:

• Become an expert in Meta's solutions for businesses of all sizes, including both advertising and enterprise products, and adapt recommendations quickly to suit varying client needs
• Grow revenue, educate and deliver consultative support to strategic clients and partners across both ads and enterprise product lines
• Work directly with clients to improve the performance of their advertising campaigns and drive adoption of Meta's enterprise solutions
• Troubleshoot and resolve account issues in a timely manner
• Gather client feedback to enhance current and future ad and enterprise products
• Work cross-functionally within sales and other Meta organizations to drive revenue and increase customer satisfaction

Minimum Qualifications:

• BA/BS degree
• 2+ years experience in account management, digital marketing or sales
• Account Manager will manage clients whose usual business language is Mandarin and English. Professional working proficiency of Mandarin and English is essential for success in this role
• Demonstrated experience to effectively prioritize and manage tasks within an environment with shifting priorities and deadlines while maintaining strict attention to detail
• Demonstrated experience in problem solving and analytical skills leveraging internal analytical tools and external market insights
• Demonstrated experience in consultative sales skills to effectively identify clients' business needs with data backed hypothesis, mapped to Meta Business Solution recommendations

Preferred Qualifications:

• Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies
• Prior experience in cross-border business, digital advertising, enterprise software or SaaS sales, and understanding of eCommerce ecosystems is a plus
• Leverages AI to boost individual and team productivity, builds AI-driven solutions, and stays current with the latest AI practices to deliver high-impact results
• Experience selling enterprise products or technology solutions to mid-market or large businesses
• Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews)
• Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements)

About Meta:

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today-beyond the constraints of screens, the limits of distance, and even the rules of physics.

Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.