Description

The Academic Records and Compliance Manager supports compliance work related to enrollment reporting, student records, and military education benefits. The position coordinates required reporting of student enrollment and degree completion to external entities, including the National Student Clearinghouse, and serves as the School Certifying Official for VA and other military education benefits. The Manager also reviews student record data, resolves reporting errors, supports internal audits of submitted data, and helps document processes that support accurate and consistent reporting. In addition, the position provides operational support to the Institutional Registrar's Office by maintaining registrar resources, policy materials, training materials, and process documentation.

Description

Required Qualifications - Education and Yrs Exp

Bachelors plus 6 or more years' experience or combination of education and experience

Required Qualifications - Skills, Knowledge and Abilities

• Three years of experience with data management in a higher education environment, or an equivalent combination of education and experience.
• Strong organizational skills and attention to detail, with the ability to manage multiple priorities and deadlines.
• Proficiency with Microsoft Office applications and demonstrated aptitude for learning new software systems.
• Ability to analyze data, identify errors or inconsistencies, and support accurate recordkeeping and reporting.
• Demonstrated initiative, sound judgment, and problem-solving skills.
• Ability to interpret and apply rules, procedures, policies, and compliance requirements.
• Excellent written, verbal, and interpersonal communication skills.

Preferred Qualifications

• Master's degree or equivalent experience
• Experience working in a Registrar's Office or comparable student records environment.
• Experience with National Student Clearinghouse and/or NSLDS reporting.
• Experience supporting VA or other military education benefits.
• Experience using Banner or a comparable student information system.

Department Contact for Recruitment Inquiries

Kyle Hastbacka

Department Contact Phone Number

[email protected]

Department Contact for Cover Letter and Title

Beth Dowling, Assistant Provost, Institutional Registrar

Department Contact's Phone Number

Equal Opportunity Employer

Dartmouth College is an equal opportunity employer under federal law. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications are welcome from all.

Background Check

Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, conduct review, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Is driving a vehicle (e.g. Dartmouth vehicle or off road vehicle, rental car, personal car) an essential function of this job?

Not an essential function

Special Instructions to Applicants

Dartmouth College has a Tobacco-Free Policy. Smoking and the use of tobacco-based products (including smokeless tobacco) are prohibited in all facilities, grounds, vehicles or other areas owned, operated or occupied by Dartmouth College with no exceptions. For details, please see our policy. https://policies.dartmouth.edu/policy/tobacco-free-policy

Additional Instructions

Key Accountabilities

Description

National Student Clearinghouse Reporting and Enrollment Compliance -

• Owns the end-to-end preparation, validation, submission, and post-submission review of enrollment and graduation data for all active students to the National Student Clearinghouse and other required reporting entities, as applicable.
• Leads the development and ongoing management of an institution-wide reporting calendar for all branches, incorporating submission dates, audit checkpoints, escalation timelines, follow-up actions, and related compliance deadlines.
• Interprets applicable reporting requirements, institutional policies, and data standards to guide accurate and timely enrollment and degree verification reporting across schools and branches.
• Identifies, investigates, corrects, and documents data errors, submission issues, and process gaps that affect enrollment reporting.
• Partners with school-based registrar teams and campus stakeholders to resolve discrepancies, process enrollment verification requests, and support consistent reporting practices.
• Designs, maintains, and evaluates data quality controls, audits, reconciliations, and documentation practices; recommends and implements process improvements to strengthen compliance, reduce errors, and improve operational efficiency.

Percentage Of Time

50

Description

Military Benefits Support and VA Compliance -

• Serves as a School Certifying Official for VA and other military education benefits.
• Coordinates enrollment reporting, certification activities, and compliance follow-up with school-based registrar teams and institutional partners.
• Produces, reviews, and maintains required documentation and compliance records for VA benefit certification.
• Monitors enrollment changes that may affect military education benefits and coordinates timely reporting or corrective action.
• Participates in Dartmouth, VA, and external trainings or meetings to remain current on regulations and practices; serves as a resource to internal stakeholders.

Percentage Of Time

20

Description

Operational Support, Policy Coordination, and Process Documentation -

• Maintains and updates internal and external Institutional Registrar resources, including web content, guidance materials, forms, and process documentation.
• Documents business processes and identifies opportunities for alignment across schools, particularly in areas affecting compliance, reporting, student records, and registrar workflows.
• Coordinates updates to institutional policies assigned to the Institutional Registrar's Office, supporting accuracy, consistency, and timely implementation.
• Assists with the development and maintenance of training materials, onboarding guides, standard operating procedures, and internal knowledge resources.
• Leads assigned cross-departmental projects affecting registrar operations, including policy reviews, reporting improvements, compliance initiatives, and process redesign; coordinates timelines, deliverables, stakeholder communication, and implementation support.
• Provides operational support during peak processing periods or high-volume reporting cycles; collaborates with registrar teams, administrative offices, and technical partners to support consistent processes.

Percentage Of Time

30

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Demonstrates professionalism and collegiality through actions, interactions, and communications with others appropriate to an environment that is welcoming to all.

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Performs other duties as assigned.