Description

Infosys is seeking Senior Consultant - Genesys Cloud.

Infosys is a global leader in technology services and consulting. We enable clients in more than 50 countries to create and execute strategies for their digital transformation. From engineering to application development, knowledge management and business process management, we help our clients find the right problems to solve, and to solve these effectively. Our team of 190,000+ innovators, across the globe, is differentiated by the imagination, knowledge, and experience, across industries and technologies that we bring to every project we undertake.

Required Skills

Bachelor's degree or foreign equivalent required from an accredited institution.
At least 4 years of Information Technology experience.
Candidates authorized to work for any employer in Canada without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.

Preferred Skills

• Minimum 5+ years of application development experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing on Genesys Cloud CX.
• Functional and hands-on experience on development on Voice and Non-Voice (SMS, Email, Chat, Voice Bot, etc.) applications solutioning using Genesys Cloud CX Architect.
• Thorough understanding of Genesys Framework, Integration with internal and external components.
• Delivery credentials for Self-Service and Analytics solutions enabled with speech-based interfaces and dynamic menu based on customer treatment strategies.
• Genesys Cloud CX certified professional in one or more focused solution area (Inbound, Outbound, Multi-channel, Desktop, Integration, Recording, Reporting, etc.)
• Experience in chatbot and voicebot IVR development using Genesys Cloud CX Architect

Must have a solid understanding on:

Genesys Architect Flows, Data Actions, OAuth and Integrations objects Genesys Integration with other Ancillary Products Genesys Cloud Reporting Genesys Cloud APIs

The job entails sitting as well as working at a computer for extended periods. Should be able to communicate by telephone, email or face to face.

Estimated annual compensation range for the candidate based in the below location will be:

Ontario: $ 89004 to $ 103042