Description

Today, the corporate landscape is dynamic and the world ahead is full of possibilities! None of the amazing things we do at Infosys would be possible without an equally amazing culture, the environment where ideas can flourish and where you are empowered to move forward as far as your ideas will take you.

At Infosys, we assure that your career will never stand still, we will inspire you to build what's next and we will navigate further together. Our journey of learnability, values and trusted relationships with our clients continue to be the cornerstones of our organization and these values are upheld only because of our people.

Role

We are looking for a proactive and experienced RPA Operations Support Engineer to join our nearshore support team. This role is essential for maintaining the health and stability of production automations by monitoring bot runs, handling incidents, and applying small fixes. The ideal candidate will have a strong background in RPA operations and a keen eye for detail.

Responsibilities

• Monitor and manage daily bot schedules and executions across production environments.
• Triage and resolve incidents and failures in bot operations, ensuring minimal business disruption.
• Apply small fixes and enhancements to keep automations running smoothly.
• Collaborate with development and platform teams to escalate and resolve complex issues.
• Maintain detailed logs, documentation, and reports on bot performance and incidents.
• Participate in change management and deployment activities for automation updates.
• Ensure compliance with operational governance and SLA requirements.

Required

• 6+ years of experience in IT operations or support, with at least 2-3 years in RPA environments.
• Hands-on experience with Blue Prism or similar RPA platforms.
• Strong understanding of bot scheduling, monitoring tools, and incident management.
• Ability to perform root cause analysis and apply quick fixes to automation scripts.
• Familiarity with ticketing systems (e.g., ServiceNow, Jira) and reporting tools.
• Excellent communication and coordination skills, especially in cross-functional teams.

Preferred

• Experience in telecom, media, or technology sectors.
• Exposure to DevOps practices and CI/CD pipelines.
• Knowledge of ITIL or other operational frameworks.

Personal
Besides the professional qualifications of the candidates we place great importance in addition to various forms personality profile. These include:

• High analytical skills
• A high degree of initiative and flexibility
• High customer orientation
• High quality awareness
• Excellent verbal and written communication skills