Description

Each day people come to Meta products to connect with friends and family, discover what's going on in the world, interact with businesses, find potential customers, and build community. Problem Integrity Operations aims to create a safe, inclusive environment for the people building community on our platforms by understanding the impacts of global and local trends and addressing and preventing negative experiences.We are seeking an experienced self-starter who wants to work on mitigating real world harm and protecting our community to join the Paid & Brand Harms Integrity Operations Team. We count on program managers to deliver both qualitative and quantitative insight into user behavior in order to drive prevention and detection solutions at scale. By working cross-functionally, we identify and pursue areas for process and product improvement, enabling us to better protect our community at scale. And by focusing on decision quality, we ensure that we are held accountable for our actions. This role will work closely with partners across Product, Engineering, Policy, and other Meta teams to drive operational projects in a fast paced and data driven environment.

Project Manager, Problem Integrity Ops Responsibilities:

• Own, develop, execute and manage integrity support strategies for Meta's integrity products with Product, Engineering, Operations and Policy teams
• Analyze data, identify trends for harm on the platform and provide recommendations for process, policy, and product improvements to develop or improve scalable solutions
• Lead investigations and resolve issues that are escalated to the team regarding potentially abusive content or real world threats
• Design, test and optimize prompts for AI models, stay updated on AI advancements, and create technical documentation
• Work with vendor facing teams to develop, support and improve scaled review processes supporting Meta's global user base
• Use strategic thinking and problem solving skills to identify, set strategy for, and resolve large and complex business problems

Minimum Qualifications:

• 5+ years of experience working in Business Operations, Management Consulting, Project Management or equivalent Product-focused teams
• 5+ years of project/program management experience driving end to end initiatives
• 3+ years of experience analyzing large datasets in SQL, Google Sheets or similar tools
• Experience autonomously leading process improvement projects across a dynamic and cross-functional landscape
• Experience working in, communicating with, and leading global cross-functional project teams
• Demonstrated understanding of artificial intelligence (AI) concepts and their business applications, including the ability to leverage AI-driven insights for strategic decision-making, process optimization, and cross-functional collaboration
• Demonstrated experience navigating ambiguity and achieving outcomes in fast paced environments

Preferred Qualifications:

• Bachelor's or other advanced degree

About Meta:

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today-beyond the constraints of screens, the limits of distance, and even the rules of physics.

Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.

Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.

$93,000/year to $136,000/year + bonus + equity + benefits

Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.