Description

The Senior Laboratory Services Analyst will work with external vendors, system owners, community partners, contractors and Health Science Campus leadership to design, develop, implement and make operational information systems. This incumbent will Identify and document information technology design specifications based on analysis/assessment of user needs and generate need-gap analyses. This person will use sound knowledge to generate and develop system scope and objective, analyze and evaluate existing or proposed systems and devise or modify procedures to solve problems using data processing. This position bridges the gap between clinical and technical development through the combined knowledge of information systems, health care data, decision support applications, analytics, and presentation skills. The IT Senior Laboratory Services Analyst will work independently on complex system activities. This person may be responsible to instruct, direct and review the work of staff.

Essential Duties:

• Work independently on complex system activities.
• May be responsible to instruct, direct and review the work of staff.
• Identifies, develops and utilizes appropriate mediums to solicit input and provide feedback to support the design, education, implementation, evaluation and modification of Lab Information Systems.
• Serve as an onsite IT resource for implementation and support of a broad set of clinical applications relating to the laboratory.
• Serve as project support for implementations of clinical applications, software releases/upgrades and new products that relate to the laboratory.
• Assist in Training and supporting lab personnel on new system functionalities.
• Assist in designing, building, testing, implementing, evaluating, maintaining, and enhancing information systems relating to the laboratory.
• Analyze application and interface problems and workflow as well as user requirements to independently and collaboratively develop solutions.
• Communicate effectively with clinicians, administration, vendors, and related hospital personnel.
• Demonstrate in- depth understanding of fundamentals of requirement specification, design, and testing of Interfaces/Data Integration technologies.
• Analyze and help define and document departmental requirements. Analyze a chain of events and applies technical knowledge following established procedures.
• Assist in design, contributing technical insights and ideas. Help formulate project scope and objectives. Successfully troubleshoots applications problems independently.
• Typically responsible for completion of a phase or component of a project.
• Contribute to the development of project plans, identifies key milestones, and raise critical project issues such as resource needs and contingencies.
• Work directly with users in defining new application requirements, and resolving project issues. Respond to user problems; explain new technologies, and present deliverables.
• Build productive networks with internal and external customers and the vendor community.
• Act as a subject matter expert for department functions in relationship to implementing and managing responsible systems.
• Create scripts that perform interface functions.
• Must be self-motivated, detail-oriented and able to communicate and translate technical flow to workflow for multiple levels of the organization.
• Performs other duties as assigned, including occasional on call rotation.

Required Qualifications:

• Req Bachelor's degree in information systems, business, science

• Combined work experience and education as equivalent

• Req 3 years 3 to 5 years' of systems analyst or healthcare (clinical) experience.

• Req Demonstrate excellent customer service behavior.
• Req Organization/time management skills.
• Req Excellent analytical, problem-solving, planning and evaluation skills.
• Req Demonstrates excellent verbal and written communication skills.
• Req Able to function independently and as a member of a team.

Preferred Qualifications:

• Pref 3 years Related experience including system design, documentation, maintenance, upgrades and troubleshooting.
• Pref Experience with Cerner Millennium application.
• Pref Healthcare experience.
• Pref Medical Laboratory Technician - MLT (CA DPH) OR Clinical Lab Scientist and ASCP Certifications

Required Licenses/Certifications:

• Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)

The hourly rate range for this position is $46.00 - $76.07. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying.

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at uschr@usc.edu. Inquiries will be treated as confidential to the extent permitted by law.

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