Description

Infosys is seeking a skilled & experienced AMS Release Manager to oversee the delivery and operations of application support services for an apparel CPG account. The ideal candidate will have a strong background in IT service management, incident/problem/change management, and team leadership. Candidate will be responsible for ensuring SLA adherence, continuous service improvement, and client satisfaction. As part of our team, you will be responsible for maintaining and enhancing AMS based solutions that connect enterprise systems, ensuring data consistency, reliability, and compliance in a regulated environment.
You will be part of a collaborative team that values innovation, operational excellence, and secure integration practice.

Required Qualifications:

• Candidate must be located within commuting distance of Atlanta, GA or Charlotte, NC or Richardson, TX or be willing to relocate to the area prior to onboarding.
• Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• At least 4 years of experience in Information Technology.
• Experience in AMS leadership role to deliver high-quality support services across multiple applications.

• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.

Preferred Qualifications:

• At least 3 years of experience in AMS leadership role.
• ITIL v3/v4 Foundation or higher certification.
• Experience with Agile/DevOps environments.

• Exposure to cloud platforms (AWS, Azure, GCP) and modern monitoring tools.
• Serve as the primary point of contact for client stakeholders for all AMS-related activities.
• Experience managing support for enterprise applications (SAP, Oracle, Salesforce, custom apps, etc.)
• Ensure adherence to SLAs, KPIs, and other contractual obligations.
• Manage incidents, problems, change, and release management processes.
• Drive root cause analysis and implement preventive measures.
• Monitor and report on service performance, trends, and improvement opportunities.
• Coordinate with development, infrastructure, and business teams for issue resolution and enhancements.
• Manage resource planning, onboarding, and skill development.
• Identify automation and optimization opportunities to improve efficiency.
• Ensure compliance with ITIL processes and security standards.
• Excellent communication, stakeholder management, and team leadership skills.
• Ability to work in a global delivery model with onshore/offshore coordination.

The job entails extensive amount of travel. The job also entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face.